Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via the click at the bottom.

How can we help?

FAQ

Order Questions

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

How can I update my order?

We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to e-mail us at hello@averyday.co.

How can I check the status of my order?

To check the status of an order, sign into your account on our website and click “Orders” from the account menu. Your order status should appear.

You’ll also receive an email with tracking information once your order is shipped out to you! Feel free to reach out to us at hello@averyday.cofor an update if needed.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We ship anywhere in the contiguous US and Canada.

Join our mailing list for updates as we expand internationally.

When will my order ship?

U.S. Orders:

In-stock items are typically fulfilled and shipped out within 5-9 business days unless otherwise noted on the website. Please note that orders placed on a Friday may not ship until Monday.

Canada Orders:

In-stock items are typically fulfilled and shipped out within 10-17 business days unless otherwise noted on the website.

Once the package has left the United States, it’s estimated to deliver to you within 10-14 business days.

Please note that expedited shipping to Canada is not available at this time.

Do you ship to PO boxes?

We don't ship to PO Boxes.

My tracking isn't working

Oh no! We’re sorry. It can take 3-5 business days for tracking numbers to activate. If it’s still not working after a couple days, just e-mail us at hello@averyday.co and we’ll track down your order.

How can I change my shipping address?

We try to process orders very quickly, but please email us at hello@averyday.co and we’ll do our best to have the address updated before it is sent out.

Returns & Exchanges

How long does it take to process a return?

For most items, it typically takes 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and we’ll be sure to send you an e-mail notification so you know it’s gone through.

What is your return policy?

We understand things don’t always work out. So we give you 30 days to return items, no questions asked. If you have an issue after 30 days, please e-mail us at hello@averyday.co and we will do our best to make it right.

I received the wrong product, what do I do?

Please e-mail us at hello@averyday.co with a photo of what was received and we’ll take care of it right away. 

Billing

What forms of payment do you accept?

We accept credit card payments via Visa, Mastercard, Discover and American Express, as well as debit cards. We also accept payments via PayPal, and Amazon Pay and Shop Pay.

When is my credit card charged?

Your credit card will be charged during order processing, typically 1-2 business days.

I’m having trouble at checkout.

Reach out to our team at hello@averyday.co, and we’ll be happy to assist with any issues you may have!

Bowl

How do I clean the Bowl?

Hand wash with soap and water or place the bowl on the top rack of a dishwasher.

My bowl arrived broken - what should I do?

While we work with our manufacturing and shipping partners to ensure our products are delivered safely to you, stainless steel can occasionally break in transit if handled incorrectly. If you receive a dented bowl please reach out to hello@averyday.co with a photo of the item and we will send a replacement.

Get in touch

Have questions about your order, or a general enquiry?